2. Skepticism Toward New BrandsIn the CBD, HHC, and kratom niche, customers are often cautious about trying new brands. This skepticism stems from concerns about product authenticity, legal issues, and quality. Approximately
35% of potential customers browsed the site but hesitated to make a purchase after adding items to their carts.
Solution:
Instead of relying solely on retargeting, we built trust and credibility through a multi-faceted strategy:
- Educational Campaigns: Ads focused on certifications, third-party testing, and legal compliance, directly addressing customer concerns.
- Social Proof Ads: Retargeting ads showcased real customer reviews, testimonials, and case studies, helping reduce doubts.
- First-Time Buyer Guarantees: Offers like satisfaction guarantees and hassle-free returns for new customers reduced hesitation and encouraged conversions.
Results:
This approach increased the conversion rate of hesitant buyers by
40% and significantly improved customer retention.